Privacy Policy

1. Introduction

ZYS Herbs (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services. We comply with global privacy regulations, including the General Data Protection Regulation (GDPR) for EU/UK residents and the California Consumer Privacy Act (CCPA) for California residents.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, company information.
  • Account Information: Login credentials if you register on our site.
  • Usage Data: IP address, browser type, pages visited, date/time of access, and other analytics data.
  • Transaction Information: Details of orders, payments, and inquiries.

3. How We Use Your Information

We use your personal data to:

  • Respond to inquiries and process orders.
  • Provide personalized customer support.
  • Improve our website and services.
  • Send marketing communications, where permitted by law.
  • Comply with legal obligations and prevent fraud.

4. GDPR Rights (EU/UK Residents)

If you are located in the EU or UK, you have the following rights under GDPR:

  • Right of Access: Request a copy of the data we hold about you.
  • Right to Rectification: Correct any inaccurate personal data.
  • Right to Erasure: Request deletion of your personal data.
  • Right to Restrict Processing: Limit how we use your data.
  • Right to Data Portability: Receive your data in a machine-readable format.
  • Right to Object: Object to direct marketing and automated processing.

To exercise these rights, contact us at [email protected].

5. CCPA Rights (California Residents)

If you are a California resident, you have the following rights under CCPA:

  • Right to Know: Request information about the categories of personal data we collect and how we use it.
  • Right to Delete: Request deletion of your personal data, subject to certain exceptions.
  • Right to Opt-Out: Opt out of the sale of your personal information.
  • Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze website traffic, and deliver relevant content. You can manage your cookie preferences via your browser settings. More details are available in our Cookie Policy.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or loss.

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined above or as required by law.

9. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with the effective date.

10. Contact Us

For any questions regarding this Privacy Policy, email [email protected].